As the bags are missing over 21 days, a claim for compensation can be submitted to our Customer Relations team at . "We sincerely apologise to the couple for the obvious inconvenience. "The online baggage tracing system on here, is the most efficient way customers can get the latest information on the status of delayed or misdirected baggage. "We have expanded our teams dealing with baggage in recent weeks and they are working closely with the relevant handling agents and airlines to retrieve bags as efficiently as possible. "These issues are outside of our control, but are resulting in some customers experiencing a level of service below what they expect, including delayed baggage at Dublin Airport. "We are liaising very closely with both the airlines and their ground handling companies in relation to these issues, the root of which lies in the significant staff hiring challenges that are facing all companies operating in the aviation sector currently."Ī statement from Aer Lingus said: "Aer Lingus is aware of widespread disruption and resource challenges across many airports and among third party suppliers. Bags being transferred from one airline to another are impacted most by these resourcing challenges and therefore represent the bulk of bags being delayed or misdirected. "We empathise with those affected and regret that these issues are impacting their passenger experience. "daa, as the airport management company does not handle any baggage for any airline at Dublin Airport. "We are aware of the issues that some arriving passengers are facing regarding baggage return, which is looked after by their airline and their chosen handling partner," a spokesman said. "We now have a high credit card bill because we had to buy everything to continue our honeymoon."Īer Lingus has been contacted for comment.ĭublin Airport Authority (daa) said anyone experiencing baggage issues should contact their airline. "Not only did we have to buy a brand new wardrobe for Ireland, we also spent seven nights in Italy and had to buy a completely different set of clothes for the different climate. "We had a friend’s wedding and had to buy brand new suits, dresses, heels, dress shoes, etc. "We worked really hard to save money and plan this trip. "When we should have been exploring Ireland and enjoying our time together, we were busy shopping for clothes or stressing over our luggage. "We can never get back the hours spent shopping and calling/emailing Aer Lingus. "The missing luggage negatively impacted our honeymoon," she said. She said the couple's luggage is still missing, several weeks on. Ms Strubin said despite repeatedly calling and emailing Aer Lingus she only received one phone call. A NEWLY-WED couple from the US have said their honeymoon in Ireland and Italy was badly affected after their luggage was lost en route to Dublin.Ĭaitlin Strubin and her husband Michael Parks had travelled to Ireland, via Aer Lingus, for a friend's wedding when their baggage, containing clothes worth thousands of dollars was lost.
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